The new Zone Alarm does not play well with others

Recently while working on a customers laptop,
I happened to notice how unbelievably slow it was.
So I ran task manager to find out what was going
on and found that even task manager took a while
to appear on the screen.

The customers laptop was not that old, approximately
a year old by now. Brand new, it was top of the line
hardware so it should not have the kind of performance
issues it was displaying.

So at first, by default, I thought…Virus! Or spyware!
Or some other malicious software mining around
their laptop eating up processing power without
their knowledge.

As task manager finally (and I stress FINALLY) came up,
I noticed something called ScanningProcess.exe taking
up a major chunk of processing power for long periods
of time. In fact, there were a couple of copies of
ScanningProcess.exe all running at the same time.

Once again, by default, I thought…Virus!
Or some other malicious software in the system.
This comes from years of clearing customers
computers from malicious software because it
slows the machine down drastically without

reason to them.So I wrote down the PID
numbers and the executable file name and
all the information I could gather on it at the time from task

manager and went to my personal vast
virtual library of resources.
The internet. How I love you so!

I found that in fact it wasn’t malicious software, but in fact a
property of the Zone Alarm security suite software the
customer had installed on their laptop. Being good
customers of mine and having worked on machines and software
for them for many years, they are hip to the ways of protecting ones
computer from the evils of the world wide web.

However, because other software is free, and the dangers of the internet are so scary, the customer
also installed many other protection software onto their computer as well.
For example, AVG. Which is a FREE to use anti virus software with no expiration date on use.
Another protection software they had was the popular ad busting spyware software AD AWARE.
Another FREE to download and use Anti Virus software with FREE updates and scanning techniques, etc.

So on top of the Zone Alarm software they had installed, they also had a few different other
protection software as well.

Can’t be too safe these days, right?

I mean, if it’s FREE, why not vest up?

Well…the problem is Zone Alarm doesn’t play well with other protection software. Much like
Microsoft Windows doesn’t play well with…well….any other operating system.

It’s a drag, I know. Why can’t we all just get along?

The cause apparently is that Zone Alarm doesn’t like other protection software. It confuses ZA
and then bad things like Scanning tools go haywire and your fast as a bullet computer becomes
a senior citizen trying to pull a car, instead of driving it. VERY SLOW!

Well, in search of a fix for this issue, I came across a forum with help from
a Zone Alarm employee.

Below is the fix for this particular issue. It’s unfortunate that you have to install ZA
alone, because ZA tends to miss things some times that other programs pick up on.
I’m a heavy fan of Spyroot and Spybot Seek & Destroy myself.

Here’s the fix from ZA:

To troubleshoot issue with ZA you will need to remove any security tools installed on the system. It can conflict with ZA. If not, do not follow the steps detailed below.

First remove ZASS with the ZA removal tool (download on desktop and run as administrator):
http://download.zonealarm.com/bin/fr…cpes_clean.exe

Double check that all ZA related files/folders are gone:
1.) Restart your computer
2.) When you see the screen go black and it starts booting back up keep
tapping the “F8” key (at the top of your keyboard)
3.) This should bring up a menu. Choose Safe Mode off the menu by
using the arrow keys on the keyboard to highlight Safe Mode and press
Enter
4.) If you get a message asking to go to Safe Mode, choose Yes. If you
get a help and support window, close this.
5.) Double Click the Program Files Folder
6.) Right Click the Zone Labs Folder, click Delete, and choose Yes

NOTE: If you cannot delete the entire folder, please open the Zone Labs ->
ZoneAlarm folder and delete out as many of the files listed here as
possible.

7.) Close this window
8.) Click Start, My Computer
9.) Double Click the C:
10.) Double Click the Windows Folder (It may also be WinNT)
11.) Right Click the Internet Logs Folder, click Delete, and choose Yes
12.) Double Click the System32 Folder
13.) Right Click the Zone Labs Folder, click Delete, and choose Yes

NOTE: If you cannot delete the entire folder, please open the Zone Labs
folder and delete out as many of the files listed here as possible.

14.) Clear your Temp Directory per the instructions below.
– Go to Start -> Run
– Type %temp% and click OK
– Select all of these files and delete them
15.) Clear the Prefetch folder per the instructions below.
– Go to Start -> Run
– Type Prefetch and click OK
– Select all of these files and delete them

16.) Empty your recycle bin.
17.) Restart the computer.

18.) ZA does not play nice with many other security tools. They may block its correct functioning including updates. For example, spyware doctor, spysweeper, trojan hunter, win patrol, PCtools Threat Fire, Mcafee, Norton, Symantec, Adaware, SpybotS&D, WinPatrol, AVG, Avast free, NOD, Kaspersky, Comodo, Rising, PC Doctor, MS OneCare and many others. If you want to troubleshoot issues with ZA please remove these tools (not enough to disable) and install back (if you really need) only after you see your ZA is working as it should.

19.) Double check you have really removed all other security tools by running this utility
http://www.appremover.com/

20.) Check the system for malware. Check with MBAM and SuperAntispyware. See links here:
http://www.zaforums-stg.com/showpost…07&postcount=2

21). Clean your system and registry with ccleaner.com
http://www.ccleaner.com/download/builds/downloadbinslim

22). Re-download the latest ZASS installer
http://www.zonealarm.com/zasuitedownload

23). Install with default settings do NOT alter them. After re-boot go to ZA antivirus/antispyware and ‘Update Now’ and do not restore any previous ZA settings.

There you have it. In conclusion, install ONLY ZA on your computer.
Or, install the other protection software and leave ZA alone. I wouldn’t
recommend this, because ZA is still a great firewall and malware inspector.

Have a good day!

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One Comment on “The new Zone Alarm does not play well with others”

  1. Aalim Says:

    Zonealarm is the best firewall out there. Thanks for posting!


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